Terms & Conditions

Welcome to V’ORA — and thank you for being here. Before you explore our products or place an order, here are a few simple things to know. Don’t worry — we’ll keep it clear and straight to the point!

By using our website voracare.com, you agree to the terms listed below. These are here to protect both of us and help ensure you have the best possible experience.

Who We Are

V’ORA is a skincare brand built with love, care, and a commitment to clean beauty. When we say “we,” “us,” or “our,” we’re talking about the V’ORA team. When we say “you,” we mean our amazing customers.

Using Our Website

• You must be 18 or older to place an order, or have permission from a parent/guardian.
• Please use our website respectfully — don’t do anything that could harm the site or the people who use it.
• Our products must not be used for anything illegal or unsafe.

Product Details

• We do our best to describe all products clearly and provide accurate visuals — but keep in mind that colors may vary slightly depending on your screen.
• Our skincare is made with clean, gentle ingredients — but everyone’s skin is unique. We recommend doing a patch test before full use. If irritation occurs, discontinue use and consult a dermatologist.

Orders & Payment

• All prices are listed in Pakistani Rupees (PKR).
• We currently offer Cash on Delivery (COD).
• After you place an order, we’ll confirm it via call or SMS.

Shipping

We ship across Pakistan. Orders are typically delivered within 3–5 working days. For full details, please see our Shipping & Returns page.

Returns & Exchanges

We want you to feel good about your purchase.

• You can return or exchange any unopened, unused product within 4 days of receiving your order.
• Products must be in their original packaging and condition.
• Returns are not accepted for opened or used items unless the product was damaged or incorrect.
• Return shipping is the customer’s responsibility, unless we made a mistake.

To request a return, email support@voracare.com — we’ll guide you step by step.

Our Content

All content on this website — including images, product names, descriptions, and branding — belongs to V’ORA. Please don’t copy, reproduce, or reuse it without permission.

Safety First

We work hard to create safe, effective skincare — but results may vary. V’ORA is not responsible for any skin reactions or sensitivities. Always review the ingredient list and consult a skincare professional if you have concerns.

External Links

We may share links to helpful resources or third-party platforms. While we only share trusted sources, we’re not responsible for content or actions on those external sites.

Need Help?

Have a question about our terms or anything else? We’re happy to help.
Email us at support@voracare.com — we usually respond within 24 hours, Monday to Friday.